I love your products, but I’m not ready to order yet. How can I stay in touch?

You can stay in the loop on new products, discounts, and upcoming trade shows by signing up for the wholesale newsletter: charmcat.net/emails-wholesale

Last updated on: January 22, 2021

How quickly can I get my wholesale order?

 CharmCat is ready to fulfill orders in as little as one day! You can schedule a virtual visit to my studio and I will take your order right over Zoom! Click here to get on my calendar: Schedule a Virtual Visit to CharmCat Studio

Last updated on: January 22, 2021

What is the minimum order for wholesale purchase?

As of January 1, 2021, the minimum order is $100.

Last updated on: January 22, 2021

Can I request a sample of your products?

Of course! If you’d like samples of specific products, just email [email protected]. You can also request a sample of some of my best sellers from The Matchboxx.

Last updated on: January 22, 2021

I would love to sell your items in my store! Are any items available to purchase wholesale?

Sweet! Yes, many of the items you see in the shop are available wholesale. Visit charmcat.net/wholesale to download the catalog and apply to carry CharmCat in your store.

Last updated on: January 22, 2021

If I purchase a greeting card, can you send it to the recipient for me?

Yes! If you’d like to send a greeting card to someone, pick out your card at charmcat.net/shop/cards, and simply type in your personal message. On the checkout screen, simply put their address in the shipping field! You can even send greeting cards to different people without having to check out twice.

Last updated on: January 22, 2021

Do you offer any sales on items in the shop?

I do offer sales on select items occasionally. If you’d like to be notified of seasonal and other pop up sales, be sure to sign up for my email list at charmcat.net/emails! I only email about once a month.

Last updated on: January 22, 2021

Can I purchase gift certificates?

Yes! Gift certificates for the shop and for art commissions are available in my shop. You can purchase and download a personalized gift certificate instantly.

Last updated on: January 22, 2021

Are any items available to purchase locally?

If you’re local to Martinsville, VA, you can buy my items at Studio 107, which is located at 105 E Church St, Martinsville, VA 24112. If you’d love to see CharmCat in a store near you, let them know I sell items wholesale!

Last updated on: January 22, 2021

What types of items are available in your shop?

CharmCat currently offers greeting cards, stickers, note cards, pin-back buttons, art prints, invitations, custom art commissions, and digital watercolor files. Don’t see something you want? Contact me!

Last updated on: January 22, 2021

I’m ready to order a custom art commission. What is the process for ordering and creating my artwork?

Great! Head to my Collaborations and Art Commissions page to start your order. Select your options, including size, and upload your reference photo. Once you confirm the details, you’ll get a contract to sign, and an invoice to pay. You will need to agree to the terms and pay in advance to book your commission.

Last updated on: January 22, 2021

Can I get the digital files for my custom art commission?

Yes, if you’d like to have a digital file of your custom art commission you can order that at any time. You’ll get a high-resolution version of your art that can be used for non-commercial projects.

Last updated on: January 22, 2021

What else can I get my custom art commission printed on?

I can get your custom art commission printed on just about anything! Mugs, pillows, tea towels, ornaments, custom stationery, phone cases, t-shirts, and more!

Last updated on: January 22, 2021

What sizes are available for custom art commissions?

The most common sizes I offer are 5x7, 8x10, 9x12, and 10x14. I can also do larger or custom sizes on request. The cost of your custom art commission is based on how many square inches the final piece is.

Last updated on: January 22, 2021

What types of photos can I submit to create custom artwork?

I can create custom art of just about anything, but the most common ones are pets, wedding venues, landscapes, homes, and people portraits.

Last updated on: January 22, 2021

What is a custom art commission?

A custom art commission is a painting that I create just for you to your specifications! You send me a photo of your pet, your wedding venue, or anything else, and I turn it into a piece of art for you.

Last updated on: January 22, 2021

What is your refund policy?

Because all orders are custom and require one-on-one service, if you need to cancel your order for some reason, you may receive a refund less the cost of items delivered.

If you've received a digital proof of your invitation before requesting a refund, your refund will only be for the cost of the printing you ordered. If you only ordered a digital invitation, a proof is considered delivery and your purchase is not eligible for a refund.

No refunds will be processed on orders that have already been printed.

Last updated on: September 14, 2015

What if I need to have my invitations reprinted?

Reprints can be ordered for an additional fee if you need to make any changes or if you need to order more.

If there is an error on your invitations due to a mistake by CharmCat, then reprints and rush shipping are free.

Last updated on: September 14, 2015

Do I get a proof before my invitations are printed?

With your order you'll get three rounds of proofs. You'll have the opportunity to make changes and corrections to the colors and the text in the process. Then, you'll need to approve a final proof, which gets sent to print.

Last updated on: September 14, 2015

How is my order printed?

CharmCat offers several printing types, including digital flat printing, foil stamping, letterpress, and spot color.
Read about different invitation printing techniques on the blog.
Printing is usually handled by a fulfillment company that specializes in working with companies like CharmCat. Orders are shipped from their warehouse in California.
Some products, especially short runs like table numbers, are printed directly by me.

Last updated on: September 8, 2015

What payment options do you offer? When is payment due?

CharmCat accepts PayPal, Etsy Checkout, and all major credit cards. Sorry, checks and cash are not accepted.
Payment is due when the order is placed. If you can't pay the order in full and wish to talk about a payment plan, please contact me. I offer two- and three-part plans.

Last updated on: September 8, 2015

Do you have any eco-friendly options?

If you're hoping to keep your invites Earth-friendly, CharmCat has a few options for you.
I have two eco-friendly paper options. The 130lb recycled stock is made from 100% post-consumer waste. It has a warm white color with small variations like handmade paper. I also offer cotton paper, which is 100% tree-free. I also have cotton envelopes available.
Unfortunately, CharmCat does not have any soy inks.
I am happy to work with couples to minimize their paper and printing needs.

Last updated on: September 8, 2015

Can I add a photo to my save the date or invitation?

Sure thing. Designs can be customized to incorporate a photo for your save the date, invitation, program, or thank you card. Photos need to be provided in a high-res format without watermarks. I may be able to do some light photo editing for an extra fee.
If you're not sure, shoot me an email.

Last updated on: September 8, 2015

What customization options do I have?

Lots!
You can choose from our extensive custom font options library to change the look of text.
If you want to change the colors, you can browse the custom color options or you can send a file for me to match.
There are various paper types available. If you want to see and feel them first-hand, you'll want a sample kit.

Last updated on: September 8, 2015

What should my invitations say?

As long as you have the basics (date, time, location), you can say pretty much anything!

For a detailed flowchart to writing your wording, check out our blog post on the subject here: Writing your Wedding Invitation Wording: A Simple Flow Chart

Last updated on: January 18, 2015

How do I print my invitations at home?

Check out our blog post on the subject here: Tips for Printing Invitations at Home

Last updated on: January 18, 2015

What kind of paper should I use to print my Print Ready Invitations?

Check out our blog post on the subject here: Choosing the Right Paper for your Invites

Last updated on: January 18, 2015

I need them faster! Can I order rush service?

CharmCat does not offer rush service for design. We feel it interferes with our ability to provide quality services.

If you are in the continental US, you may choose rush shipping instead of standard shipping. Rush shipping is available for an extra fee.

Standard shipping takes 1 to 3 days after production is complete. Rush shipping is sent overnight.

Last updated on: January 18, 2015

How does my order ship?

Domestic (U.S.) orders are shipped via courier service, such as FedEx or UPS. As soon as your order ships you’ll receive a tracking number so you know where it is from pick-up to delivery.

Orders to Canada, Mexico, the UK, or Australia are shipped via USPS and delivered by your local postman. International orders cannot be tracked due to limitations of the Postal Service.

Last updated on: January 18, 2015

How long will my order take to ship?

Domestic orders shipped via courier are delivered in 1-3 business days after your order is complete.

International orders can take up to 45 days if they are held up in customs.

Rush shipping (overnight) is available for an extra fee.

Last updated on: January 18, 2015

How long will my order take?

CharmCat responds to most messages within 2 business days. Depending on the complexity of your order, a first proof could take anywhere from 2 to 10 business days.

The total time to complete your order depends on the length of the proofing process.

Once the proof is approved, printing takes 3 business days for digital orders and up to 7 for foil or letterpress orders.

Last updated on: January 18, 2015

Do you offer hand calligraphy services?

No, CharmCat does not offer hand calligraphy. You can choose to take your blank envelopes to a calligrapher of your choice after they arrive.

Last updated on: January 18, 2015

How do I submit names for address printing?

Names and addresses must be submitted in spreadsheet format. Download a template for envelope addressing from the blog.

Be sure to proofread the spreadsheet before submission as you will not review a proof before printing.

Last updated on: January 18, 2015

How do I request a customization change for an order I’ve already placed?

You can contact your designer at ashleigh [at] charmcat.net with any requests or changes to your design. You can also request changes after you receive your proof.

Last updated on: January 18, 2015

What is digital addressing?

Digital Addressing is the process of printing your addresses onto your mailing envelopes.

Read all about it here: Digital Addressing & Calligraphy: What is it?

Last updated on: January 18, 2015

What if I can’t pay for my order in full?

For custom-designed orders, a deposit of $150 is due before design work begins. The balance of your order is due before printing. Contact ashleigh [at] charmcat.net for more.

Last updated on: January 18, 2015

Can I place a print order for a design I already have?

Sorry, no can do! CharmCat is a design service that offers printed products. We don’t feel we can provide the same level of quality by printing your pre-done design.

Last updated on: January 18, 2015

What’s the minimum quantity that I can order?

You can order as few as 20 of any digitally printed item. Letterpress or foil-stamped orders have a minimum of 50.

Last updated on: January 18, 2015

What items can I get to match my suite?

Almost anything you can imagine!

• invitations and rsvp cards
• designed and addressed envelopes
• any enclosure cards, including custom maps
• belly bands
• tags and monograms
• menus
• table number signs
• place and escort cards
• programs
• small signs
• thank you cards
• hardcover guest books
• favor stickers and tags
• favor boxes
• custom favors: coasters, magnets, luggage tags, mugs, and more

Plus, we offer printing in custom sizes and papers.

Last updated on: January 18, 2015

I love your style, but I don’t see something that fits my personality. Can you make something custom for me?

Absolutely! Many of the designs you see in the shop were inspired by custom work. It’s a creative’s dream to create something special. Let me put my art degree to work!

Learn about my Custom Design Services, fill out the contact form, and we’ll work together to figure out what’s right for you!

Last updated on: January 18, 2015

I see a design I like, but I want to change it a little bit. Can I?

Any CharmCat design can be personalized with your chosen colors, fonts, and paper types! I can make small changes to fit the design with your personalizations.

If you’d like larger changes, fill out our contact form and I'll send you a price quote!

Last updated on: January 18, 2015

I’d like a sample before I order. How do I get one?

Sample kits are available for purchase along with samples of every design available in the shop.

Order a sample kit here.

Last updated on: January 18, 2015