Shop and Return Policies
Thanks for shopping CharmCat! Here's where you can find answers to your burning questions regarding payment, changes, and returns.
Accepted Payment Methods
At this time, CharmCat accepts transfer and credit card payments through PayPal, as well as credit card processing through the Stripe service. CharmCat does not store sensitive payment information. Cash, check, and other payment methods are not accepted at this time.
For custom orders, I send proofs only after payment is confirmed.
If you are having trouble with payment, contact me to see if we can arrange something!
Most orders ship from Martinsville, VA. Some customized or special order products, may ship from another warehouse or supplier directly to you.
You'll get a shipping notification as soon as your order ships with a tracking number, if your chosen shipping method includes tracking. Shipping methods with tracking are: USPS First Class Package, Priority Mail, and Priority Mail Express, and UPS.
At this time I'm unable to provide specific estimated delivery dates at checkout. Most First Class orders arrive within a few days. Priority Mail arrives in 1-3 days but isn't guaranteed.
While I'm still shipping in-stock orders on time, due to Coronavirus and protests around the country, in-transit times may be delayed. Some backordered items may take longer to restock as well. Thanks for your patience!
What to do if your order is delayed or missing
The USPS is having a rough time right now. Pre-existing problems have been magnified by coronavirus and a postmaster general who is implementing policies that affect delivery times. Because of this, there has been an increase in delayed or missing mail.
If your package is delayed or missing, please contact the USPS directly to initiate a missing mail inquiry: https://www.usps.com/help/missing-mail.htm If after filing a missing mail inquiry the USPS isn't able to locate your package, please contact CharmCat.
Want to help? Visit https://www.apwu.org/savepostoffice for information on how locate and contact your Senator and advocate for emergency funding.
IN STOCK ORDERS.
Unless otherwise noted, I'll ship in-stock items the next business day. Select your preferred shipping method and speed at checkout. Shipping via USPS and UPS is currently available.
Backordered items will ship within 48 business hours after they are restocked. It typically takes about 2 weeks for an item to come back in stock. If you ordered a backordered item along with in-stock items, your entire order will ship once all items are in stock. If you'd like to get the in-stock items sooner, contact me and we'll split your order. You may need to pay additional shipping.
Custom orders are shipped via UPS with tracking unless otherwise requested. Rush shipping is available for an extra fee.
Some items in your order may be shipped separately.
Cancellations and Returns
In Stock Orders.
Non-custom items may be returned within 30 days for any reason. You are responsible for return shipping. If your order was damaged in transit, please notify CharmCat within 7 days of receipt for a pre-paid return shipping label.
Custom orders cannot be returned.
That said, orders can be cancelled if necessary. Refunds on cancelled orders are only for unprocessed items. This means that if you've already received a digital proof, you are only entitled to a partial refund. Furthermore, if your order has already gone to print production, I'm not able to offer any refunds.
For more details, please refer to your custom order contract.
Orders are completed based on the final proof that you approve. If your delivered order doesn't match your final proof, I'll take care of it on me.
Changes requested after delivery are subject to an appropriate fee.
Copyright and Social Media Terms
All designs remain the property of CharmCat and cannot be reproduced or distributed without written expressed consent.
The client’s design may become available in the CharmCat catalog no sooner than six months after the delivery of the custom design.
CharmCat reserves the right to use photographs or other representations of your stationery design as promotional material both in print or on the Web, including but not limited to: Facebook, Instagram, Twitter, Pinterest, brochures, Web advertisements, and blog features.
Custom Order Terms
Although quotes are given in good faith, they are not a guarantee of pricing and are subject to change, depending on the choices of the client and any unexpected costs. The customer will always receive an updated quote in the event of a price change and will be given the opportunity to change any custom work not completed.
Payment Terms and Schedule
A deposit is due before any design work will begin. Deposits are non-refundable. The minimum deposit is determined on a per-order basis. Orders under 50 sets must be paid in full.
The deposit is credited against your final total.
The balance is due before any printing takes place. If you elect to receive printed samples, the balance is due before samples are mailed out.
If the final cost has increased after physical proofs are mailed out due to changes requested by the client, the client will receive an updated invoice and the difference will be due before the final stationery is shipped.
If the package includes day-of stationery in addition to invitations, the cost of the day-of items may be paid as a third installment prior to the mailing of physical proofs.
Colors may not appear as you see them on screen or on your home printer, due to the difference in color rendering. Exact color matches cannot be guaranteed.
Certain colors are not available as they are out of gamut for digital printing. These include, but are not limited to: neons, metallics, and oversaturated colors. These colors can only be printed using specialty techniques.
Total design time on custom items may take 4-6 weeks. You will receive updates on every step from the designer. The total completion time depends on the response time of the client as well.
Custom orders include 4 digital proofs. The first proof is a mock up of the basic design elements to work out the client’s overall vision. The 3 remaining digital proofs are of every item included in the order.
Each order includes one physical digital proof in the pricing. Depending on the type of printing, the physical proof may be free or may be an additional cost. Physical proofs are not included but can be added for a fee upon request.
Additional digital proofs are available for a fee.
For foil and letterpress printing: Foil and letterpress printing involve the creation of a custom metal die. Be aware that once physical proofs are ordered, any changes to the letterpress or foil artwork will be very expensive! I highly recommended that the client finalize the design before ordering physical proofs.
The client is responsible for reading and correcting proofs. CharmCat is not responsible for errors on the approved proof that make it to print, either financially or otherwise.