Shop and Return Policies

Thanks for shopping CharmCat! Here's where you can find answers to your burning questions regarding payment, changes, and returns.

Accepted Payment Methods

At this time, CharmCat accepts transfer and credit card payments through PayPal, as well as credit card processing through the Stripe service. CharmCat does not store sensitive payment information. Cash, check, and other payment methods are not accepted at this time.

For custom orders, I send proofs only after payment is confirmed.

If you are having trouble with payment, contact me to see if we can arrange something!

Shipping Policy

In Stock Orders.

Orders placed through the shop for in stock items ship within 48 business hours. Select your preferred shipping method and speed at checkout.

Backordered Items.

Backordered items will ship within 48 business hours after they are restocked. If you ordered a backordered item with in stock items, your entire order will ship once all items are in stock. If you would like the in-stock items to ship immediately, you will need to pay separate shipping.

Custom Orders.

Custom orders are shipped via UPS with tracking unless otherwise requested. Rush shipping is available for an extra fee.

Some items in your order may be shipped separately.

Cancellations and Returns

In Stock Orders.

Non-custom items may be returned within 30 days for any reason. You are responsible for return shipping. If your order was damaged in transit, please notify CharmCat within 7 days of receipt for a pre-paid return shipping label.

Custom Orders.

Custom orders cannot be returned.

That said, orders can be cancelled if necessary. Refunds on cancelled orders are only for unprocessed items. This means that if you've already received a digital proof, you are only entitled to a partial refund. Furthermore, if your order has already gone to print production, I'm not able to offer any refunds.

For more details, please refer to your custom order contract.

Accuracy Guarantee

Orders are completed based on the final proof that you approve. If your delivered order doesn't match your final proof, I'll take care of it on me.

Changes requested after delivery are subject to an appropriate fee.

Copyright and Social Media Terms

All designs remain the property of CharmCat and cannot be reproduced or distributed without written expressed consent.

The client’s design may become available in the CharmCat catalog no sooner than six months after the delivery of the custom design.

CharmCat reserves the right to use photographs or other representations of your stationery design as promotional material both in print or on the Web, including but not limited to: Facebook, Instagram, Twitter, Pinterest, brochures, Web advertisements, and blog features.


Custom Order Terms

Custom Quotes

Although quotes are given in good faith, they are not a guarantee of pricing and are subject to change, depending on the choices of the client and any unexpected costs. The customer will always receive an updated quote in the event of a price change and will be given the opportunity to change any custom work not completed.

Payment Terms and Schedule

A deposit is due before any design work will begin. Deposits are non-refundable. The minimum deposit is determined on a per-order basis. Orders under 50 sets must be paid in full.

The deposit is credited against your final total.

The balance is due before any printing takes place. If you elect to receive printed samples, the balance is due before samples are mailed out.

If the final cost has increased after physical proofs are mailed out due to changes requested by the client, the client will receive an updated invoice and the difference will be due before the final stationery is shipped.

If the package includes day-of stationery in addition to invitations, the cost of the day-of items may be paid as a third installment prior to the mailing of physical proofs.

Design Process

Colors may not appear as you see them on screen or on your home printer, due to the difference in color rendering. Exact color matches cannot be guaranteed.

Certain colors are not available as they are out of gamut for digital printing. These include, but are not limited to: neons, metallics, and oversaturated colors. These colors can only be printed using specialty techniques.

Total design time on custom items may take 4-6 weeks. You will receive updates on every step from the designer. The total completion time depends on the response time of the client as well.

Proofing

Custom orders include 4 digital proofs. The first proof is a mock up of the basic design elements to work out the client’s overall vision. The 3 remaining digital proofs are of every item included in the order.

Each order includes one physical digital proof in the pricing. Depending on the type of printing, the physical proof may be free or may be an additional cost. Physical proofs are not included but can be added for a fee upon request.

Additional digital proofs are available for a fee.

For foil and letterpress printing: Foil and letterpress printing involve the creation of a custom metal die. Be aware that once physical proofs are ordered, any changes to the letterpress or foil artwork will be very expensive! I highly recommended that the client finalize the design before ordering physical proofs.

The client is responsible for reading and correcting proofs. CharmCat is not responsible for errors on the approved proof that make it to print, either financially or otherwise.