CHARMCAT’S PRIVACY POLICY

WHAT KIND OF INFORMATION DO WE COLLECT?

CharmCat is committed to safeguarding your privacy. Contact me at ashleigh [at] charmcat.net if you have any questions or problems regarding the use of your Personal Data, and I will gladly assist you.

By using this site and/or our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

When you browse this website, CharmCat may collect anonymous tracking information such as your browser’s IP address, sometimes with the use of cookies.

When you purchase something from our store, you provide personal information such as your name, address, and contact information in order to complete the sale. You have the option to sign up for voluntary marketing contact, such as email or text message, when providing your personal information.

DEFINITIONS.

Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation or set of operations that is performed on Personal Data or on Sets of Personal Data.

Data Subject: A natural person whose Personal Data is being Processed.

Child: A natural person under 16 years of age.

We/Us/Our: we and/or us and/or our refers to CharmCat.

OUR DATA PROTECTION PRINCIPLES.

We promise to follow the following data principles:

Processing is lawful, fair, and transparent. Our Processing activities are lawful. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
Processing is limited to the purpose for which the data is processed.
Processing is done with minimal amount of data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited to a certain time period. We will not store Personal Data longer than necessary.
We will do our best to ensure the accuracy of any data we store.
We will do our best to ensure the integrity and confidentiality of any and all data we store.

WHAT ARE YOUR RIGHTS?

You, as the Data Subject, have the following rights:

Right to Information: You have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to Access: You have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to Rectification: You have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to Erasure: In certain circumstances, you may request for your Personal Data to be erased from our records.
Right to Restrict Processing: Where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to Object to Processing: In certain cases, you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to Object to Automated Processing: You have the right to object to automated Processing, including profiling, and not to be subject to a decision based solely on automated Processing. You may exercise this right whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to Data Portability: You have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to Lodge a Complaint: In the event that we refuse your request under the Right to Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us at ashleigh [at] charmcat.net.
Right to Lodge a Complaint with Supervisory Authority: You have the right to lodge a complaint with a supervisory authority, in particular in the state of your residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes on your rights.
Right to Withdraw Consent: You have the right withdraw any given consent for Processing of your Personal Data.

WHAT DATA DO WE GATHER?

Information You Have Provided to Us

This might include, but is not limited to, your email address, name, billing address, home address, etc. Mainly information that is necessary for providing you with a product and/or service or to enhance your customer and user experience with us.

Personal information related to transactions or purchases is required in order to ensure the best customer experience possible. Once a transaction is complete, your personal information will be stored in your personal account, but will not be used again without your permission.

If you would like to revoke consent for your personal information to be used for other purposes, such as marketing, follow the unsubscribe link included at the bottom of any material you receive through text or email.

Some personal information, such as your name and shipping address, is stored as part of your user account on the CharmCat website. This information is only accessible to you and site administrators for the purposes outlined above. All personal information stored by CharmCat is protected by reasonable precautions following industry best practices.

Personal information regarding payment methods is not stored on CharmCat servers, but is managed by our third-party services. CharmCat chooses its service providers in part because of their reliability, but is not responsible for breaches in privacy. The information provided to third parties is governed by their privacy policies.

Information Automatically Collected About You

This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Publicly Available Information

We might gather information about you that is publicly available.

HOW DO WE USE YOUR PERSONAL DATA?

We use your Personal Data in order to:

provide our service to you, including but not limited to registering your account, providing you with other products and services that you have requested, providing you with promotional items at your request and communicating with you in relation to those products and services, communicating and interacting with you, and notifying you of changes to any services;
enhance your customer experience;
fulfill an obligation under law or contract;
gain information via Google Analytics such as the country in which you reside in and how many pages you visit on our site; and
ensure you are a real person and not a bot when leaving a comment or review.

We use your Personal Data for legitimate reasons and/or with your consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

to identify you;
to provide you a service or to send/offer you a product;
allow you access to comment on posts and/or post reviews;
to communicate either for sales or invoicing; and
to send you emails after you have subscribed to our email list.

We also Process your Personal Data for the following purposes:

to send you personalized offers (from us and/or our carefully selected partners);
to administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/services offered/provided; and
to conduct questionnaires concerning client satisfaction.

So long as you have not informed us otherwise, we consider offering you products/services that are similar or the same to your purchasing history/browsing behavior to be in our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

to send you newsletters and campaign offers (from us and/or our carefully selected partners);
for other purposes we have asked your consent for; and
to leave a comment and/or review.

We Process your Personal Data in order to fulfill obligations arising from any legal matter and/or use your Personal Data as required by law. We reserve the right to make anonymous Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is made anonymous. We save your name and email so that we can send you emails/newsletters to which you can unsubscribe at any time.

We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

the link between purposes, context, and nature of Personal Data is suitable for further Processing;
the further Processing would not harm your interests; and
there would be appropriate safeguards for Processing.

We will inform you of any further Processing and purposes.

HOW DO I WITHDRAW MY CONSENT?

DO YOU DISCLOSE MY INFORMATION TO ANY THIRD PARTIES?

We do not share your Personal Data with strangers.

All personal information collected by CharmCat is kept private.

Certain information may be collected by third-party services, such as payment processors, email services, or other applications. Information collected by these third-party services is subject to their privacy policy.

Additionally, CharmCat or its third-party services may be located in a jurisdiction different from your own, and as such laws regarding privacy may vary.

Personal information will not be sold for any purpose. In the event that CharmCat is acquired by another company, your personal information may be transferred to the new company and becomes subject to their privacy policy.

If we are required by law, or becomes part of an investigation, we will disclose your personal information to the proper authorities.

HOW DO YOU KEEP MY INFORMATION SAFE?

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonyms and pseudonyms where suitable. We monitor our systems for possible vulnerabilities and attacks with security software.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

By using any part of this website, you consent that you are at least (a) the age of majority in your jurisdiction; or (b) that you are at least the age of majority in your jurisdiction and you have given us permission to let any minors in your charge to use our site.

WHAT ADDITIONAL TECHNOLOGIES DO WE USE TO TRACK INFORMATION?

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We Use Cookies for the Following Purposes:

Necessary Cookies // These cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality Cookies // These cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
Analytics Cookies // These cookies are used to track the use and performance of our website and services.
Advertising Cookies // These cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy, which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

WHO CAN I CONTACT WITH QUESTIONS?

Please contact our officer with any questions or concerns, or to update any personal information, at ashleigh [at] charmcat.net.

CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes take place immediately upon posting to the website. If material changes are made to the privacy policy, we will attempt to notify you through the contact information in your account.

Last modification was made 6/19/18