Shipping Information

Holiday 2020 Shipping Schedule

USPS Shipping Deadline Announcement

Based on the guidelines put out by the USPS, 2020 holiday shipping cutoff dates are:

  • First Class mail and packages: Dec 17th
  • Priority mail: Dec 18th
  • Priority overnight: Dec 22nd

Orders placed by the cutoff date will be shipped by the USPS deadline. Please note that the USPS is not guaranteeing any shipping times so the sooner you order the better!

Most orders ship from Martinsville, VA. Some customized or special order products, may ship from another warehouse or supplier directly to you.

You'll get a shipping notification as soon as your order ships with a tracking number, if your chosen shipping method includes tracking. Shipping methods with tracking are: USPS First Class Package, Priority Mail, and Priority Mail Express, and UPS.

At this time I'm unable to provide specific estimated delivery dates at checkout. Most First Class orders arrive within a few days. Priority Mail arrives in 1-3 days but isn't guaranteed.

While I'm still shipping in-stock orders on time, due to Coronavirus and protests around the country, in-transit times may be delayed. Some backordered items may take longer to restock as well. Thanks for your patience!

What to do if your order is delayed or missing

The USPS is having a rough time right now. Pre-existing problems have been magnified by coronavirus and a postmaster general who is implementing policies that affect delivery times. Because of this, there has been an increase in delayed or missing mail.

If your package is delayed or missing, please contact the USPS directly to initiate a missing mail inquiry: If after filing a missing mail inquiry the USPS isn't able to locate your package, please contact CharmCat.

Want to help? Visit for information on how locate and contact your Senator and advocate for emergency funding.


Unless otherwise noted, I'll ship in-stock items the next business day. Select your preferred shipping method and speed at checkout. Shipping via USPS and UPS is currently available.


Backordered items will ship within 48 business hours after they are restocked. It typically takes about 2 weeks for an item to come back in stock. If you ordered a backordered item along with in-stock items, your entire order will ship once all items are in stock. If you'd like to get the in-stock items sooner, contact me and we'll split your order. You may need to pay additional shipping.


Custom orders are shipped via UPS with tracking unless otherwise requested. Rush shipping is available for an extra fee.

Some items in your order may be shipped separately.